Aerogel Fabric

● Contact us about your detailed inquiry requirements, like your project details, required aerogel material specs, quantity, packaging, etc., the more detailed, the better.
● We can offer FOR FREE a sample solution to your project in case you are not sure about the aerogel material you need. You can check the Solution Cases we’ve done for your reference.
● Normally, our sales engineers are 24/7 online. Just submit an inquiry email to us, or directly call us or chat with us online, and we will reply to you within 24h.

● Confirm with us your sample requirements. For new customers, both the sample material costs and delivery costs are borne by the customer; For old customers, sample material costs are borne by us, and delivery costs by the customer. Sampling payment can be done 100% in advance via company or private bank account.
● We will arrange as soon as possible the sample production if it’s not in stock. Normally samples can be ready within 3 days. But for OEM or private label customers, custom sample packaging and labeling may be necessary, so it may take an extra week to prepare them.
● Before the sample delivery by international express, we will take sample photos or videos for your confirmation. International express tracking no. will be sent to you as soon as it comes out, together with the customs clearance documents if you need them. We will follow the whole express delivery process in case of any customs or transportation problems. And we will inform you when your sample has arrived at the nearest express station to you.

● When you receive our aerogel material sample, your feedback is very important to us. Let us know if you have any problems with the sample. We will reply to you within 24h.
● To test our aerogel sample material properly, you may need certain instruments and apparatus and follow our user instructions. As we are 24/7 online, our engineers can help solve your technical problems via phone calls or video calls any time you need.

● After you have tested our sample aerogel material and confirmed your satisfaction, we will come to the bulk order. Invoices or contracts will be sent for your payment by T/T or any other.
● Normally, for bulk order, we can accept at least 30% by T/T in advance and the balance to be made before shipment. But for old or well-reputed customers, different payment policies can be negotiated.
● Normally, bulk order production will be start immediately after you show us the payment bank transaction record and it will take 1-3 weeks to finish. Our sales engineers will follow closely from the beginning to the end. Any problem during production, we will inform you immediately and we can discuss it as soon as possible.

● We always make full use of the packing and loading space to help save your transportation costs to the utmost.
● We will book the vessel days in advance from forwarders with rich working experience and strong handling ability, to avoid booking tensions, too troublesome logistics procedures, and before shipment, we will take photos or videos of the packing and loading for your confirmation.
● Transportation documents will be sent to you as soon as it comes out, together with the customs clearance documents if you need them. We will follow the whole shipment process in case of any customs or transportation problems. And we will inform you days before your goods arrived at the destination port.

● When you receive our aerogel material bulk goods, your feedback is vital to us. Let us know if you have any problems with the goods. We will reply to you within 24h.
● To install and test our aerogel material properly, you may need certain instruments and apparatus and follow our user instructions. As we are 24/7 online, our engineers can help solve your technical problems via phone calls or video calls any time you need.
● Our aerogel material quality warranty is 12 months. In case any quality failure happens, we will be responsible.
● After 12 months till the service life (normally over 20 years) of our aerogel material ends, if any problem happens with our product, just let us know as soon as possible. We promise to try our best to help solve the problem.